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Common Questions2026-07-31T17:18:25+00:00

Have a different question? Start a live chat with a Call Center Agent from the Virtual Student Services homepage.

How do I sign up for a payment plan?2025-12-01T20:12:11+00:00

Click here for detailed instructions about how to enroll in a monthly payment plan.

Where do I find my tuition payment deadline?2025-12-01T20:11:27+00:00

After you register for classes, you must verify how you plan to pay for them by your tuition payment deadline to avoid being dropped. You can find your tuition payment deadline in the student portal at my.ccc.edu.
Once you’ve logged in, you will see a notification in the Alerts/Tasks/Holds section (upper right corner). Click on “Payment Deadline Reminder” to see your payment deadline.

Why is my application is suspended?2025-12-01T20:22:13+00:00

To learn why your application has been suspected, please contact the Office of Admissions at the college where you applied. From the VSS homepage, select your college, select “Future Students,” find “Admissions,” and click on “Virtual Room Link.”

Should I receive a confirmation about my application?2025-12-01T20:22:06+00:00

Once your application has been approved, you will receive a confirmation/acceptance email to the email address you used when you applied to City Colleges. If you can’t find it, please contact the Office of Admissions at the college where you applied. From the VSS homepage, select your college, select “Future Students,” find “Admissions,” and click on “Virtual Room Link.”

How do I register for classes?2025-12-01T20:22:29+00:00

College credit students: Register for classes in the student portal at my.ccc.edu. This video will walk you through the registration process. If you need help, schedule an appointment with your advisor in Navigate, or visit your college’s Advising Office virtually via Virtual Student Services.

Adult Education (GED/HiSET prep) students: Talk to your instructor or the Adult Education Office at your college to get help signing up for classes.

When do classes start and what is the registration deadline?2025-12-01T20:21:01+00:00

To view the Academic Calendar for college credit courses, visit: https://colleges.ccc.edu/credit-academic-calendar/
To view the Academic Calendar for Adult Education courses, visit: https://colleges.ccc.edu/ae-academic-calendar/

How do I purchase my books? How do I authorize my book voucher?2025-11-26T17:18:18+00:00

You can purchase your books and class materials from City Colleges’ Online Bookstore. Get started at www.ccc.edu/bookstore, and use this guide if you need help. If you plan to use financial aid to purchase your books, learn how to authorize your book voucher here.

How do I pay for my tuition?2025-12-01T19:47:47+00:00

You can pay for your tuition in person at your college’s Business Office or online in the student portal at my.ccc.edu. Visit www.ccc.edu/payforcollege to learn more and find instructions for paying for your tuition.

Remember, after you register for classes, you must verify how you plan to pay for them by the tuition payment deadline in your student portal. If you do not meet the deadline, you will lose your spot in all registered classes.

Do I need to take placement tests?2025-12-01T20:21:46+00:00

College credit students: New students and former students without placement scores on file are required to take placement tests before registering for classes. Visit www.ccc.edu/placement to learn more and click on your college’s name under “Testing Resource Centers” to view additional instructions and/or view available hours to take your tests.

Adult Education (ESL or GED/HiSET prep) students: If you have not taken classes for a year, you must take a placement test. Visit www.ccc.edu/aetesting to learn more.

Students with disabilities who need accommodations for their tests should connect with their college’s ACCESS Center in advance.

How do I apply for financial aid?2025-12-01T19:47:52+00:00

The Free Application for Federal Student Aid (FAFSA) is used to apply for federal, state, and college-based financial aid. To complete the FAFSA, visit studentaid.gov. Click here to learn more about what you will need to get started.

If you are not eligible to fill out the FAFSA because you are an undocumented student, you may be eligible to fill out the RISE Act Alternative Application to qualify for financial aid.

If you need help with either application, visit your college’s Financial Aid Office in person or through Virtual Student Services.

How do I submit my transcripts to City Colleges or order transcripts from City Colleges?2025-12-01T20:21:36+00:00

In order to receive transfer credit, students who have attended other colleges or universities must submit their official transcripts from those institutions to the City Colleges Registrar’s Office where the student intends to register. We strongly encourage that you request for your official transcripts to be sent electronically through Parchment.

Students can also request to have their City Colleges transcripts sent to other colleges or universities via Parchment.

To learn how to use Parchment, click here.

How do I verify my residency as part of the application process?2025-12-01T20:19:25+00:00

Before you can register for classes at City Colleges, you must verify your residency.

Do I need to take placement tests? How and where do I take the tests?2025-12-01T20:21:26+00:00

There are separate application processes for students who want to take classes for college credit and students who want to take English or high school equivalency courses.

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